Terms & Conditions

Terms & Conditions - the basics

Acceptance of Terms: By accessing and using Puzzle Noire, you agree to abide by these General Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the website.
Changes to Terms: Puzzle Noire reserves the right to modify or revise these terms at any time. It is your responsibility to regularly review them, and continued use of the website after changes implies acceptance of the updated terms.
User Conduct: Users are expected to use Puzzle Noire responsibly, refraining from any unlawful or harmful activities. Any misuse may result in termination of access.
Intellectual Property: All content, trademarks, and intellectual property on this website are owned by Puzzle Noire. Unauthorized use is strictly prohibited.
Disclaimer of Liability: Puzzle Noire is not liable for any direct, indirect, or consequential damages arising from the use or inability to use the website.

Information Collection: We collect personal information when voluntarily provided by users, including but not limited to name, email address, and billing information.
Data Usage: Personal information is used for order processing, customer support, and communication. We do not share, sell, or rent your information to third parties.
Cookies: Puzzle Noire uses cookies to enhance user experience. By using the Puzzle Noire, you consent to the use of cookies in accordance with our Cookies Policy.
Security Measures: We employ industry-standard security measures to protect your information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Third-Party Links: Puzzle Noire may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites

Eligibility: Refunds are considered for defective or damaged products. Please contact our customer support email- Info@puzzlenoire.com within 7 days of receiving the item to initiate a refund.
Return Process: To return a product, contact our customer support email- info@puzzlenoire.com for instructions. Items must be returned in their original condition, with all packaging and tags intact.
Refund Method: Refunds will be processed using the original payment method once returned product is received. Shipping costs are non-refundable.

Processing Time: Orders are typically processed within 1-2 business days. Please allow additional time during peak seasons.
Shipping Methods: We offer various shipping options. Delivery times and costs vary depending on the selected method and destination.
International Shipping: International orders coming soon.
Tracking: Once your order is shipped, a tracking number will be provided. It is the customer's responsibility to track the package.

Definition: Cookies are small files stored on your device that help improve website functionality. By using our website- Puzzle Noire, you consent to the use of cookies.
Types of Cookies: We use session and persistent cookies for various purposes, including analytics, personalization, and advertising.
Managing Cookies: You can disable cookies in your browser settings. However, this may affect certain features of the website.
Third-Party Cookies: Third-party services, such as analytics providers, may also use cookies. We have no control over these cookies and recommend reviewing the respective privacy policies.
Policy Updates: We may update our Cookies Policy to reflect changes in technology or legislation. Users are encouraged to review the policy periodically for any updates.